These Terms govern the Alpine Insurance text-message program operated by Alpine Health Agency LLC ("Alpine Insurance," "we," "us"). By enrolling, you agree to these Terms. This is a customer-care and account-servicing program for existing customers — it is not a marketing or lead-generation program.
The program
Alpine Insurance sends recurring text messages to customers who opt in. Messages relate to your own account and coverage and include:
- account and policy updates (plan changes, ID cards, and coverage notices);
- enrollment and renewal reminders (open-enrollment dates and renewal windows);
- appointment and consultation reminders (scheduled calls with a licensed agent); and
- customer-support replies when you text us about your existing policy.
Some messages may be sent automatically. We do not send promotional offers, third-party advertising, or lead-generation content through this program.
Consent & how to join
You can join by checking the consent box on our sign-up page and submitting your mobile number, or by texting a keyword such as START to us. When you enroll, you will receive a one-time confirmation message.
Consent is not a condition of purchase. You do not have to agree to receive texts in order to buy, keep, or get help with any insurance product or service from Alpine Insurance.
By enrolling you confirm that the mobile number you provide is yours (or that you are authorized to enroll it) and that you agree to receive recurring, potentially automated messages at that number.
Message frequency
Message frequency varies and depends on your account activity — for example, upcoming deadlines, scheduled appointments, changes to your policy, or support conversations you start. There is no fixed number of messages per month.
Costs & carriers
Message and data rates may apply, depending on your mobile plan and carrier. Alpine Insurance does not charge you for the messages themselves. Carriers are not liable for delayed or undelivered messages.
HELP — getting help
Reply HELP (or INFO) to any message for assistance. You can also email support@alpinehealthagency.com or call (833) 754-2383. Our HELP reply looks like this:
STOP — cancelling
Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message to unsubscribe. You will receive a single confirmation and then no further messages from this program. You can rejoin anytime by texting START or signing up again. Our STOP reply looks like this:
Eligibility
You must be a resident of the United States and at least 18 years old to enroll. The program is intended for current Alpine Insurance customers and individuals who have requested contact from a licensed Alpine agent. You are responsible for notifying us if you change or give up the mobile number enrolled in the program.
Privacy
We respect your privacy. We do not sell, rent, or share your mobile number or SMS opt-in information with third parties or affiliates for their marketing. Please read our Privacy Policy for full details on how we handle your information.
Changes & contact
We may update these Terms from time to time; the "last updated" date above reflects the current version. Questions about these Terms can be sent to support@alpinehealthagency.com or Alpine Health Agency LLC, 800 Kings Hwy N, Suite 305, Cherry Hill, NJ 08034.
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