This Privacy Policy explains how Alpine Insurance, a DBA of Alpine Health Agency LLC ("Alpine Insurance," "we," "us"), collects and uses information when you interact with us, including through our text-message program.
Who we are
Alpine Insurance is a licensed health-insurance agency. You can reach us at support@alpinehealthagency.com, (833) 754-2383, or Alpine Health Agency LLC, 800 Kings Hwy N, Suite 305, Cherry Hill, NJ 08034.
What we collect
Depending on how you interact with us, we may collect:
- Contact details you give us, such as your name, mobile phone number, and email address;
- Enrollment details for our text program, including your consent and the date and time you opted in;
- Message content you send us and records of messages we send you; and
- Policy and coverage information you share with us in the course of receiving insurance services.
How we use it
We use your information to operate and service your coverage, to send the account, enrollment, renewal, appointment, and support messages you signed up for, to respond to your questions, and to meet our legal and regulatory obligations. We use your mobile number only to deliver the messages described in our SMS Terms and to reply to you.
Mobile & SMS data
We never sell, rent, or share your mobile phone number or your SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. Your opt-in and consent to receive text messages are used solely to run the Alpine Insurance text program.
Mobile opt-in information — including your phone number and the fact that you consented to receive texts — is not shared with anyone outside the limited service providers who help us send our messages, and those providers are contractually prohibited from using it for any other purpose. No mobile information is shared with third parties or affiliates for marketing or lead-generation.
Retention & security
We keep your information for as long as needed to provide our services and to meet legal, tax, and regulatory requirements, then delete or de-identify it. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is completely secure.
Your choices
You can opt out of text messages at any time by replying STOP to any message. You may request access to, correction of, or deletion of your personal information by contacting us using the details below; we will respond consistent with applicable law. Opting out of texts does not affect your insurance coverage or your ability to get help from us.
Contact us
Questions about this Privacy Policy or your information? Email support@alpinehealthagency.com, call (833) 754-2383, or write to Alpine Health Agency LLC, 800 Kings Hwy N, Suite 305, Cherry Hill, NJ 08034. We may update this policy from time to time; the "last updated" date above reflects the current version.
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